Symbi Companion

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Within 14 days of initial subscription purchase (cooling-off period)
• Service unavailability exceeding 24 consecutive hours
• Major advertised features not being available as described
• Billing errors or unauthorized charges

2. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at support@symbicompanion.xyz
2. Include your account email, date of purchase, and reason for refund
3. Our team will review your request within 3 business days
4. If approved, refunds will be processed to the original payment method

3. Refund Timeframes

Once approved, refunds will typically be processed within the following timeframes:

• Credit/Debit Card payments: 5-10 business days
• PayPal payments: 3-5 business days
• Bank transfers: 7-14 business days

Please note that the actual time for funds to appear in your account may vary depending on your financial institution.

4. Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting our support team. The following conditions apply:

• Monthly subscriptions: Access continues until the end of the current billing cycle
• Annual subscriptions: Access continues until the end of the current billing cycle
• No partial refunds are provided for unused portions of a billing cycle after the 14-day cooling-off period

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Add-on features or premium content purchased separately
• Subscriptions active for more than 14 days (except in cases of extended service outage)
• Accounts that have violated our Terms of Service

6. Special Circumstances

We understand that special circumstances may arise. If you believe your situation warrants consideration outside of our standard policy, please contact our support team with details, and we will review your case individually.